FAQs

Boutique

Where is your boutique located?

TOK Jewellers is located in Sydney’s CBD inside the St James Trust Building on 185 Elizabeth Street, which is opposite Hyde Park.

Can I visit the boutique?

Yes, you can Contact Us to make an appointment (insert Contact Us link). We are open on Monday to Saturday by appointment.

Do you have an onsite diamond specialist, jeweller and valuer?

Yes. TOK Jewellers is owned and operated by a highly experienced family of specialists who are all onsite.

Online Store Shipping

Do you offer express shipping?

Yes, we offer FREE express shipping Australia-wide with Australia Post on all online orders.

Returns and Exchanges

What is your return policy for online orders?

TOK Jewellers will offer a refund or replacement if the item is deemed faulty. We do not offer refunds or exchanges for change of mind.

The following requirements must be met:

• The item/s are in their original condition and original packaging, ie. unworn and undamaged.
• Your order is returned to us within 14 days of delivery.
• Your Returns Form is completed with all of the details required.

Do I need to pay for the return shipping?

Return shipping is at the customer’s expense. We strongly recommend obtaining a copy of your return tracking details, as we do not accept responsibility for items that are lost or damaged in transit.

How do I measure my ring size?

Pricing and Payments

What currency is your pricing in?

All items are priced in AUD and are inclusive of GST.

What forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard and American Express.